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Post Info TOPIC: Pantasia - what happened to the 2-5 day cashout?
PSP


Creator of Western Civilization

Status: Offline
Posts: 1113
Date: May 3, 2010
Pantasia - what happened to the 2-5 day cashout?
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I played one of Pantasia's welcome no deposit bonuses in mid April and somehow managed to complete the playthrough. It was a $75 maximum cashout, so I contacted Live Help to make sure I had the cashout procedure correctly -good faith deposit of $25, fill out and submit the papers to accounting and patiently wait for the funds to go into my eWalletXpress account.

I made the deposit and e-mailed the papers April 19 - my withdrawal is now "processing"

Received an e-mail on April 24 saying that my documents had been accepted and that I would receive the cashout "shortly"

When my status was still "processing" last Thursday April 29, I was assured by Live Help that the funds were going to be released tomorrow (Friday 4/30) or worst case Monday 5/3

Here it is Monday - and still no cashout, so i contacted Live Help again about an hour ago. Here's the transcript:

Xander: im sorry for this delay but most probably it will be completed within this week
patrick8: I was assured last Thursday that it would be today at the latest
patrick8: it's already been 2 full weeks
Xander: it was suppose to be on the 27th but we had some techinical difficulties and this was the reason for the delay
patrick8: that was almost a week ago now
Xander: yes
patrick8: and you say that it's going to be ANOTHER week?
Xander: i said within this week
patrick8: What could possibly take that long?
Xander: i just explained the situation
Xander: Is there anything else I can help you with?
patrick8: I am very frustrated and I have no recourse
Xander: please allow some time
patrick8: I have already been MORE than patient...and if it isn't done this week?
Xander: im sorry but i belive this is the most i can do for you at the moment, this is bening handled by the accounting department
patrick8: OK


Any suggestions? IMO, 2-5 days is too long - now they are talking about 3 weeks.


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QUARTER SLOT PLAYER

Status: Offline
Posts: 29
Date: May 3, 2010
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i totally agreee with you especially for an ewallet withdrawl or deposit

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CHRIS ROBERTS


HIGH ROLLER

Status: Offline
Posts: 340
Date: May 3, 2010
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i usually receive my pay outs late evenings so might be in today like they said

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catadams


NDF ADMIN ASST

Status: Offline
Posts: 23375
Date: May 3, 2010
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I know that everyone is frustrated lately about the time it is taking with receiving their cashouts.

We have to remember that when Master Card pulled out of being a deposit option for online casinos, there were processors that pulled out right from under the casinos also. The casinos were scrambling to find new processors. There may still be hiccups with some of the casinos cashout process due to this.

I am not saying that 3 weeks is acceptable to wait for your winnings. All I am saying is that they may have problems right now and are hopefully working on correcting them.

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HIGH ROLLER

Status: Offline
Posts: 316
Date: May 4, 2010
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rivals take forever with cashouts even when it is going to ewallet i waited 2 weeks from them and when i finally ask it was there that night and this was before the pull out of mastercard

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NDF ADMIN ASST

Status: Offline
Posts: 23375
Date: May 4, 2010
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Some Rivals take forever with cashouts.

I have received cashouts from Sloto'Cash Casino in just under 3 hours in my QT account.

Vegas Regal had a problem a few weeks ago (after the MC drama) where cashouts were taking weeks and within the last few weeks they have been paying out within 12 hours.

I don't play at every single Rival out there, nor do I cashout at half the Rivals I play at so I have limited experience on the time it takes at each one. But with Sloto'Cash paying me in under 3 hours, there is no reason for me to play anywhere else. (but I do still) smile.gif

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CRAZY ROLLER

Status: Offline
Posts: 1269
Date: May 4, 2010
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not that long ago i withdrawal from VR and it took almost 3 weeks and than i withdrawal again VR and it only took 2 days

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PSP


Creator of Western Civilization

Status: Offline
Posts: 1113
Date: May 4, 2010
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Update: I was pleasantly surprised to see the funds hit eWalletXpress today.

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HIGH ROLLER

Status: Offline
Posts: 340
Date: May 4, 2010
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good job!

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catadams


NDF ADMIN ASST

Status: Offline
Posts: 23375
Date: May 4, 2010
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That is great news PSP. I am very happy for you! thumb

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DOLLAR SLOT PLAYER

Status: Offline
Posts: 83
Date: May 15, 2010
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i am waiting by the samething but its in VEGAS SKY CASINO
but in my case is worst
they dont know the days that i will receive
they only say AS SOON AS POSSIBLE

a withdraw to my neteller account
of $525
where are the 2-5 business days
if helps, i have copy of all the conversations with the live support (different persons) to show that each person i speak gives a different excuse of saying that i didnt receive my winnings
yet

but all they say ITS PROCESSING IT WILL BI FINISHED AS SOON AS POSSIBLE

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bruno silva


DOLLAR SLOT PLAYER

Status: Offline
Posts: 83
Date: May 17, 2010
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here is the conversation of today look
All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 30seconds. An operator will be with you shortly.

You are now chatting with 'Susan'

Susan: Welcome to VegasSkyCasino Live Support. How may I assist you?

bruno silva: hi i have an account in vegas sky casino i ma a withdraw in 7h may and i didnt receive yet why? at already passed MORE THAN THE 5 DAYS

bruno silva: account bsilva028

bruno silva: e-mail 23.bruno@gmail.com

Susan: One moment please.

bruno silva: ok

Susan: Thank you for holding.

Susan: The withdrawal is being processed and will most likely complete this week.

bruno silva: this week???

bruno silva: it has more than 1 week waiting !

bruno silva: are you saying that i must wait one more week??

Susan: It will most likely complete in a few days.

bruno silva: another few days?????

bruno silva: you are saying me that at one week

bruno silva: please tell me a correct answer !!!!!!

bruno silva: not this week

bruno silva: not in a few days

bruno silva: a true and correct answer

Susan: I am sorry, I see the withdrawal is being processed, I am not able to give a specific time.

bruno silva: write "you will receive your winnings in ___ of __________ of (2010) at __:__ (am / pm)" please substitute for the time

bruno silva: WHY IS BEING PROCESSED YET?????????

bruno silva: WHY ITS NOT COMPLETE IF ALREADY PASSED MORE THAN THE 5 BUSINESS DAYS WITHOUT WEEKENDS?

Susan: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.

Susan: It is being processed at the moment to be paid out.

bruno silva: but the time its not 2-5 business days?

bruno silva: yes it is (it says in the casino and in the site)

bruno silva: so why is taking more time than that?

Susan: I will be right with you.

Susan: It can sometimes due to unforeseen delays take a little longer than that.

bruno silva: why? in other rival powered casinos i have received sometimes in the same day, other times in 2 days

bruno silva: why here takes longer than that?

Susan: Your patience is appreciated. I will be with you shortly.

Susan: I will be right with you.

Susan: We are currently extremely busy. Please be patient I will be with you shortly. I apologize for this delay.

Susan: Your patience is appreciated. I will be with you shortly.

Susan: I will be right with you.

bruno silva: ok

Susan: Your patience is appreciated. I will be with you shortly.

bruno silva: hii???

Susan: Is there anything else I can help you with?

bruno silva: yes you didnt say nothing

bruno silva: why? in other rival powered casinos i have received sometimes in the same day, other times in 2 days
bruno silva: why here takes longer than that?
Susan: Your patience is appreciated. I will be with


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bruno silva


CRAZY ROLLER

Status: Offline
Posts: 1269
Date: May 17, 2010
Permalink  
 

bsilva028 you will get payed it is only taking way longer than you want


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DOLLAR SLOT PLAYER

Status: Offline
Posts: 83
Date: May 17, 2010
Permalink  
 

i am not saying that i will not get paid

but read theyr site "the mos trusted online casino" and bla bla bla
fast payments (2-5 days)
where are they?
they dont know  when i will get paid ?
i only ask "when i will get paid" answer : this week
in the other week alreay passed the same question and the same answer "this week"
in next week they will say again this week?

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bruno silva


DOLLAR SLOT PLAYER

Status: Offline
Posts: 83
Date: May 18, 2010
Permalink  
 

look
live chat says EARLY
look what support says

to 23.bruno@gmail.com
date Tue, May 18, 2010 at 4:11 AM
subject Re: my account (Issue #4953381)
mailed-by casinocontroller.com

hide details 4:11 AM (5 hours ago)


Dear bruno silva,

Following up on your email.

Please be informed that you should receive the cashout later on this week or early in the next week.

We apologize for the delay.

If you have any further questions, please don't hesitate to contact us again.

Have a nice day.

Sincerely,
Vegas Sky Customer Service

see? i dont know if i will get paid, they are allways saying EARLY NEXT WEEK, then LATER or never

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bruno silva


DOLLAR SLOT PLAYER

Status: Offline
Posts: 83
Date: May 24, 2010
Permalink  
 

the money arrived today

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bruno silva


NDF ADMIN ASST

Status: Offline
Posts: 23375
Date: May 24, 2010
Permalink  
 

Well Bruno, they followed through with their last email! thumb

That's great news! I am very happy you received your winnings. Maybe not a quickly as you would have like, but you did receive them and that's all that counts. (sort of lol)

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DOLLAR SLOT PLAYER

Status: Offline
Posts: 83
Date: May 24, 2010
Permalink  
 

my problem to receive was not the time
was the dialog, i contact the live support :
i ask the 1st time, they give me a date (5 business days)
in that date it wasnt
i ask the 2nd time
they "we are sorry its taking a bit more time" and give me another date (one more day)
and again, the money it wasnt
i askt the 3rd time
they say another date (end of the week)
and i ask by a correct date because the 2 times i asked before to the live support, they told me one date and it wasnt available, and the live support didnt tell me
i write an e-mail to support@vegassky......
and they answer
Please be informed that you should receive the cashout later on this week or early in the next week.

RESUME:
3 TIMES I CONTACTED THE LIVE SUPPORT, WITH NO CORRECT ANSWERS
ONLY WHEN I WRIT THE E-MAIL TO THE SUPPORT I GOT A CORRECT ANSWER,
4 times asking to get a real date its not too much?

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bruno silva


HIGH ROLLER

Status: Offline
Posts: 2268
Date: May 24, 2010
Permalink  
 

crazyashell wrote:

not that long ago i withdrawal from VR and it took almost 3 weeks and than i withdrawal again VR and it only took 2 days



A while back i had a cash out from Vegas Regal where they requested my docs again even though i was verified and had cashed out several times already and the whole thing took over 3 weeks - i was so mad!
BUT the next cash out after that only took 6 hours.

Though i have never cashed out at Pantasia Casino-
but maybe they are dealing with the same thing that Vegas Regal
was and hopefully they get it straightened out at Pantasia as well.

Im so glad to hear you finally got it PSP clap.gif

 



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